How to Choose a Reliable Roofer in Surrey

When should you call a roofer?

It’s not always obvious when you need a roofer. Of course, if your roof is leaking or tiles have come loose after a storm, you’ll likely be picking up the phone quickly. But there are many other signs to watch for that may suggest your roof needs professional attention.

Sagging rooflines, cracked or missing tiles, visible plant growth, dark streaks on the tiles, and water stains in your loft space are all reasons to call a roofing company. Even rising energy bills can indicate a roofing problem—poor insulation or hidden damage could be letting warm air escape and driving up your heating costs.

Sometimes, though, the issue isn’t about repairs—it’s about replacement. If your roof is more than 20–25 years old, or you’ve had repeated repairs over the years, it may be more cost-effective to install a brand-new roof. This is especially true if you’re planning to renovate your home or improve its energy efficiency. Many homeowners also use this opportunity to enhance their property by adding features like Velux roof windows, which let in more natural light and can transform loft conversions or loft spaces.

What should you look for in a reliable roofer?

There are a few essentials that any trustworthy roofer in Surrey should bring to the table. Insurance is a non-negotiable. Any roofing contractor working on your property should hold public liability insurance, and if they employ a team, employer’s liability insurance too. These policies protect both you and the workers in the event of any accidents or damage.

It’s also important to look at trade memberships and accreditations. While not every skilled roofer is a member of a professional body, those who are often follow strict quality standards and best practices.

Experience counts for a lot in the roofing world. A roofer who has been working in the trade for several years is likely to have come across every type of roofing problem imaginable—and knows how to fix it properly. Whether you’re dealing with flat roofs, pitched roofs, or planning to install new roof windows, experience makes a big difference.

Lastly, reputation is everything. A good roofing company in Surrey should have strong local reviews, examples of past projects, and a clear track record of reliability. Look for customer feedback online, check their website and social media, and don’t be afraid to ask for references.

What you can expect from a professional roofing company

A reliable roofer will offer a smooth, well-communicated service from the first contact right through to completion. You should expect punctuality, transparency, and a friendly, knowledgeable approach throughout.

The first step is usually a site visit or survey, where the roofer will inspect your roof, discuss your options, and provide a clear, written quote. Whether you're looking at a small repair or a full re-roof with added features like insulation upgrades or Velux windows, everything should be itemised and explained.

You should be given a realistic timeframe for the work and kept up to date on progress as things move forward. Reputable roofers respect your home and aim to cause minimal disruption while they work. They’ll also clean up properly once the job’s done and remove any waste or leftover materials.

Many roofing companies also offer guarantees on their workmanship and the materials used. At LT Leadwork & Roofing, for example, we always provide warranties and are happy to explain exactly what’s covered for your peace of mind.

Important questions to ask before hiring a roofer

When you’re choosing a roofer, don’t be shy about asking questions. A reliable contractor will welcome them. Start by confirming how long they’ve been in the trade and whether they have insurance. Ask if they can show you examples of previous jobs or provide references from recent clients. It’s worth finding out whether they’ll be doing the work themselves or using subcontractors, and whether the work is guaranteed.

If you’re considering something bigger, such as a complete re-roof or the addition of Velux windows, ask about their experience with that type of project. Not every roofer handles installations, so make sure you’re working with someone who can manage the full scope of the job from start to finish.

It’s also helpful to ask about the timeframe, how they handle weather delays, and how payments are scheduled. The more information you have upfront, the smoother the project will run.

Warning signs of a dodgy roofer

Unfortunately, the roofing industry does have its share of rogue traders. Knowing how to spot the warning signs can save you from a lot of stress and financial risk.

Be cautious if someone knocks on your door offering to inspect or repair your roof “while they’re in the area.” This is a common tactic used by scammers, and they often create a false sense of urgency to pressure you into agreeing to unnecessary or overpriced work.

A lack of paperwork is another red flag. If they won’t give you a written quote or insist on cash-only payment without a receipt, walk away. A professional roofer will be upfront about costs and put everything in writing.

Other things to watch out for include unmarked vans, no business website, no traceable contact details, and vague answers when you ask about insurance or guarantees. If the roofer seems evasive or disorganised, it’s probably best to keep looking.

Making the right choice

Choosing the right roofer in Surrey is about more than just comparing quotes. It’s about trust, quality, and long-term peace of mind.

A genuine roofing company will offer clear communication, proper paperwork, and take the time to help you understand the options available. They’ll show up when they say they will, treat your property with respect, and stand behind their work.

Don’t automatically go for the cheapest option—consider the full picture. Are they experienced? Do they come recommended? Do they understand what you need? Do you feel comfortable trusting them with your home?

If in doubt, speak to a few different contractors and compare their approach. A professional roofer will never rush or pressure you into making a decision.

Why choose LT Leadwork & Roofing?

At LT Leadwork & Roofing, we’ve built our reputation on honesty, high standards, and exceptional workmanship. We’re proud to be one of the most trusted roofing companies in Surrey, offering everything from minor repairs to full roof replacements and specialist services such as leadwork and Velux window installations.

We’re fully insured, experienced, and committed to doing things properly. When you work with us, you get straightforward advice, transparent pricing, and reliable service every step of the way.

If you’re planning a new roof, looking to add windows to your loft space, or simply need expert help with a repair, we’re ready to help. Contact us today for a free no obligation quote.